TERMS OF USE
1. Introduction
1.1 NTEC Limited (“we”, “our”, or “the Company”) provides online gaming and betting services under a Malta Gaming Authority (MGA) B2C licence.
1.2 By accessing or using our website, mobile applications, or other services (collectively, the “Services”), you agree to comply with these Terms and Conditions (“T&Cs”).
1.3 The Services are only available to individuals who:
- 1.3.1 Are aged 18 or older.
- 1.3.2 Are located in jurisdictions where online gaming is legally permitted.
1.4 Use of the Services constitutes agreement to the T&Cs, all applicable regulatory obligations, and the Company’s Privacy and Responsible Gaming Policies.
2. Eligibility and Account Registration
2.1 Player Eligibility
- 2.1.1 You must be at least 18 years of age.
- 2.1.2 You must not be accessing the Services from a restricted jurisdiction.
- 2.1.3 The Company reserves the right to suspend or close accounts that do not meet eligibility criteria.
2.2 Account Creation
- 2.2.1 Only one account per player is permitted. Duplicate accounts may result in account closure, forfeiture of bonuses, and confiscation of winnings.
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2.2.2 Accounts must be created using accurate personal
information, including:
- Full name
- Date of birth
- Residential address
- Contact information
- 2.2.3 Players are responsible for keeping their account information current.
2.3 Verification Requirements (KYC & AML)
- 2.3.1 Identity verification is mandatory under MGA regulations and anti-money laundering (AML) obligations.
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2.3.2 Verification may be required:
- At registration
- Prior to withdrawals
- If unusual or high-risk activity is detected
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2.3.3 Required documents may include:
- Government-issued ID
- Proof of address
- Proof of payment ownership
- Source of funds documentation (where applicable)
- 2.3.4 High-risk accounts may be subject to enhanced due diligence and ongoing monitoring.
3. Deposits and Payments
3.1 Funding Your Account
- 3.1.1 Deposits may be made using the payment methods displayed in your account.
- 3.1.2 Minimum and maximum deposit limits are clearly shown during each transaction.
- 3.1.3 All deposits must originate from lawful sources.
3.2 Processing and Fees
- 3.2.1 The Company does not charge fees for deposits. Third-party payment providers may apply fees.
- 3.2.2 Deposits may be subject to verification under AML/KYC procedures.
4. Withdrawals
4.1 Withdrawal Process
- 4.1.1 Withdrawals are generally processed using the same method as the original deposit.
- 4.1.2 Processing times typically do not exceed 24 hours, excluding delays from banks or payment providers.
4.2 Delays and Verification
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4.2.1 Withdrawals may be delayed if:
- Account verification is incomplete
- Suspicious activity is detected
- Bonus conditions are not met
- 4.2.2 Additional AML/KYC checks may be applied where regulatory obligations require.
5. Promotions, Bonuses, and Rewards
5.1 Eligibility and Conditions
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5.1.1 All bonuses and promotions are subject to specific terms,
including:
- Wagering requirements
- Game restrictions
- Expiry dates
- 5.1.2 Bonus funds cannot be withdrawn until all conditions are met.
5.2 Misuse
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5.2.1 Bonus abuse or irregular betting patterns may result in:
- Bonus cancellation
- Forfeiture of winnings
- Account restrictions or suspension
- 5.2.2 The Company reserves the right to investigate suspicious activity in accordance with MGA obligations.
6. Responsible Gaming
6.1 Player Protection Tools
- 6.1.1 Deposit, loss, and session limits
- 6.1.2 Reality checks and play reminders
- 6.1.3 Cooling-off periods
- 6.1.4 Self-exclusion
6.2 Self-Exclusion and Account Closure
- 6.2.1 Self-excluded accounts are blocked from gameplay and marketing communications.
- 6.2.2 Permanent account closure may be requested through Customer Support.
- 6.2.3 All tools and information are accessible within one click from any page, in compliance with MGA requirements.
7. Fair Play, Game Rules, and Integrity
- 7.1 All games are certified for fairness and integrity.
- 7.2 RNG-based games are independently tested, and Return-to-Player (RTP) percentages are disclosed.
- 7.3 Game rules are provided prior to gameplay and must be followed.
8. Security and Data Protection
- 8.1 Personal and financial information is handled according to the Privacy Policy, GDPR, and MGA obligations.
- 8.2 Players must safeguard login credentials. Unauthorized use must be reported immediately.
- 8.3 The Company implements technical and organisational measures to prevent unauthorized access, data breaches, and ensure secure storage.
- 8.4 Monitoring systems detect fraudulent or suspicious activity, with escalation to Senior Management and regulatory reporting where required.
9. Restricted Jurisdictions
- 9.1 Access from prohibited jurisdictions is strictly forbidden.
- 9.2 Accounts identified in restricted jurisdictions may be suspended or closed.
10. Complaints, Dispute Resolution, and Escalation
10.1 Submitting Complaints
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10.1.1 Complaints can be submitted via:
- Live chat
- Telephone
- Written correspondence to the registered office
- 10.1.2 Complaints are acknowledged within 48 hours.
10.2 Internal Escalation
- 10.2.1 If a complaint remains unresolved, it may be escalated to Senior Management or a Compliance Officer.
- 10.2.2 Escalation requests should be submitted within 14 days of the initial decision.
10.3 External Escalation
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10.3.1 If unresolved internally, complaints may be escalated to:
- Malta Gaming Authority (MGA)
- MGA-approved Alternative Dispute Resolution (ADR) entity
- Courts of competent jurisdiction in Malta
- 10.3.2 The Company will fully cooperate with regulatory investigations.
11. Player Responsibilities and Prohibited Conduct
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11.1 Players must not engage in:
- Fraud, collusion, or bonus abuse
- Account sharing or multiple accounts
- Any activity contravening these T&Cs or MGA regulations
- 11.2 The Company reserves the right to suspend or close accounts engaging in prohibited conduct.
- 11.3 Players must comply with local laws when using the Services.
12. Liability and Limitation of Company Responsibility
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12.1 The Company is not liable for losses resulting from:
- Technical failures
- Internet disruptions
- Third-party service failures
- Use of the Services in contravention of applicable laws
- 12.2 Players assume full responsibility for compliance with their local regulations.
13. Amendments to Terms
- 13.1 The Company may update these T&Cs at any time.
- 13.2 Material changes will be communicated to players and, where required, accepted before taking effect.
- 13.3 Updated versions supersede prior versions and are available on the website.
14. Governing Law and Jurisdiction
- 14.1 These T&Cs are governed by the laws of Malta.
- 14.2 Disputes will be subject to the jurisdiction of Maltese courts, except where ADR mechanisms apply.
15. Intellectual Property Rights
All rights, title and interest in the intellectual property on the website, including without limitation, the text, software, scripts, graphics, drawings, photos, sounds, music, games, videos, interactive features, documentation, data (including statistical compilations and database content) and the like, Trademarks (including service marks, trade names and logos), contained therein (the “Content”) are owned by, or duly licensed to, NTEC Limited. The Content is protected by International Trademark, Copyright, Design, Patent and other relevant laws. Use of the website does not transfer any right, title, or interest in or to such intellectual property rights, relating to the Content, except otherwise expressly granted by NTEC Limited or its licensor(s).
Restrictions/Prohibitions
- a) Any tampering with, “screen scraping” of the website data or source code, copying, distribution, reproduction, publication, display, performance, posting, transmission, or commercial exploitation of any part of the Content in any form or by any means is prohibited, except as expressly permitted herein or as enabled by a feature, product or for the use of the website.
- b) Any modification, translation, adaptation, disassembling, reverse compilation, or reverse engineering of, or creation of derivative works from, any part of the Content is prohibited.
- c) Any sale, licensing, sub-licensing, transfer, assigning, renting, leasing, hosting, or otherwise exploitation of website Content in any way, whether in whole or in part are prohibited.
- d) No copyright, trademark, or other proprietary rights notices will be deleted or altered from the copies of the Content published on the website.
- e) Any access or use of the Content in order to build a similar or competitive website, product, or service is prohibited.
- f) It is strictly forbidden to use any information retrieval systems—such as crawlers, bots, data mining technologies, or automated extraction tools—to access, create, extract, or compile a database, directory, or collection of the Content or other data from the website and its associated databases, whether directly or indirectly.
- g) Any reporting, blogging, marketing, about the Trademarks or the website, done for profit, financial gain or commercial advantage is prohibited, unless an exception or limitation applies under applicable law.
- h) Use of any part of the Content contained within the website and related software is made available for personal, non-commercial use. Any other use of the material and content is prohibited.
16. Version Control
- 16.1 Reference: v1.0 – 03/05/2026
- 16.2 Ensures clarity regarding updates and the effective date of these T&Cs.
